Effective Date: September 29, 2026
 
Cosmopolitan Limousine LLC, doing business as Avant Garde Limousines, Coach & Transportation (“Avant Garde,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide to us.
 
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, make a reservation, communicate with us, or use our transportation services.
 
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
 

1. INFORMATION WE COLLECT

We may collect information that you provide directly to us as well as certain information collected automatically when you use our website.
 

Information You Provide

When requesting a quote, making a reservation, contacting us, or using our transportation services, we may collect information such as:
 
  • Name
     
  • Email address
     
  • Telephone or mobile phone number
     
  • Billing address
     
  • Pickup and drop-off locations
     
  • Travel dates, times, and itinerary information
     
  • Passenger names and passenger contact information
     
  • Flight information
     
  • Number of passengers and luggage
     
  • Vehicle preferences
     
  • Special transportation requests or instructions
     
  • Company or organization information
     
  • Payment and billing information
     
  • Communications between you and Avant Garde
     
  • Other information you voluntarily provide in connection with a quote, reservation, or transportation service
     
If you make a reservation on behalf of another passenger, you represent that you are authorized to provide that passenger’s information to us for purposes related to providing the requested transportation services.
 

Payment Information

Customers may make reservations and payments online or through our reservation staff.
 
Payment transactions may be processed through third-party payment processors or reservation technology providers. We may receive or retain certain information associated with a payment transaction, such as payment status, transaction information, billing information, or limited payment card details.
 
Payment information is used only as reasonably necessary to process reservations, payments, refunds, adjustments, deposits, or other authorized transactions.
 

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:
 
  • IP address
     
  • Browser type
     
  • Device type
     
  • Operating system
     
  • Pages visited
     
  • Date and time of visits
     
  • Referring website or source
     
  • Website interactions
     
  • Approximate geographic information derived from an IP address
     
  • Advertising and analytics identifiers
     
We may collect this information using cookies, pixels, tags, and similar technologies.
 

2. HOW WE USE INFORMATION

We may use personal information to:
 
  • Provide transportation quotes
     
  • Create, manage, modify, and fulfill reservations
     
  • Process payments and deposits
     
  • Communicate regarding quotes and reservations
     
  • Send reservation confirmations and trip information
     
  • Provide chauffeur or driver contact information
     
  • Provide pickup, arrival, delay, dispatch, or other trip-related updates
     
  • Coordinate transportation with passengers, chauffeurs, affiliates, and service providers
     
  • Provide customer support
     
  • Respond to questions, complaints, or requests
     
  • Maintain records of reservations and transactions
     
  • Prevent fraud, misuse, and unauthorized transactions
     
  • Improve our website and services
     
  • Analyze website traffic and customer interactions
     
  • Measure the effectiveness of advertising
     
  • Comply with applicable laws, regulations, legal processes, and contractual obligations
     
  • Protect the safety, rights, property, and interests of Avant Garde, our customers, passengers, employees, chauffeurs, and others
     

3. QUOTES AND ONLINE RESERVATIONS

Customers may request transportation pricing through our website, by telephone, email, or through other authorized communication methods.
 
When a quote is prepared by our staff, we may send the customer an email or other communication containing a link where the customer can review pricing, trip information, and available vehicle options and complete a reservation.
 
Information submitted through these systems is used to prepare quotes, process reservations, communicate with customers and passengers, and provide transportation services.
 

4. TEXT MESSAGES, MOBILE INFORMATION, AND SMS CONSENT

If you provide a mobile telephone number in connection with a quote, reservation, or transportation service, Avant Garde may use that number to communicate with you regarding your request or transportation service.
 
These communications may include:
 
  • Follow-up regarding a requested quote
     
  • Reservation confirmations or updates
     
  • Chauffeur or driver information
     
  • Vehicle information
     
  • Pickup or arrival notifications
     
  • Dispatch communications
     
  • Changes, delays, or other trip-related information
     
  • Responses to customer-initiated communications
     
Avant Garde does not use SMS text messages for general promotional or marketing campaigns.
 
Message and data rates may apply depending on your wireless carrier and service plan. Message frequency varies based on your interactions, quotes, reservations, and transportation services.
 
You may reply STOP to applicable automated text messages to request that automated messages cease. You may also contact us at info@avantgardelimos.com regarding communication preferences.
 

SMS Privacy

SMS consent is not shared with third parties or affiliates.
 
We do not sell, rent, or share SMS opt-in information or SMS consent with third parties or affiliates.
 
Mobile telephone numbers may be disclosed when reasonably necessary to provide transportation services requested by the customer, such as allowing the assigned chauffeur or transportation provider to contact the passenger regarding a scheduled trip. Such operational disclosure of a telephone number does not include or constitute the sharing of the customer’s SMS opt-in consent.
 

5. GOOGLE ANALYTICS, GOOGLE ADS, AND COOKIES

We use services such as Google Analytics and Google Ads to understand how visitors interact with our website and to measure and improve our advertising.
 
These services may use cookies, pixels, device identifiers, or similar technologies to collect information about website activity and interactions.
 
Google and other service providers may process information according to their own privacy policies and technologies.
 
Depending on your browser, device, and applicable law, you may be able to restrict or disable cookies through your browser settings or other privacy controls. Disabling certain cookies may affect some website functionality.
 

6. HOW WE SHARE INFORMATION

We do not sell personal information to third parties for monetary compensation.
 
We may disclose personal information when reasonably necessary to operate our business and provide transportation services, including to:
 
  • Chauffeurs and drivers
     
  • Affiliate transportation companies
     
  • Subcontracted transportation providers
     
  • Reservation and dispatch technology providers
     
  • Payment processors
     
  • Website hosting and technology providers
     
  • Email and communications providers
     
  • Analytics and advertising providers
     
  • Accountants, attorneys, insurers, and other professional advisors
     
  • Government agencies, regulators, law enforcement, or courts when required or permitted by law
     
When another transportation provider is used to fulfill a reservation, we may provide that provider with information reasonably necessary to perform the trip, such as passenger name, mobile number, pickup and drop-off information, itinerary details, flight information, and special instructions.
 
For clarity, although certain personal information may be provided to service providers as necessary to perform requested services, SMS opt-in information and SMS consent are not shared with third parties or affiliates.
 
We may also disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
 

7. THIRD-PARTY TRANSPORTATION PROVIDERS

Avant Garde may occasionally arrange transportation through independently owned affiliate or subcontracted transportation providers.
 
When this occurs, information necessary to perform the transportation service may be provided to that company.
 
These providers may maintain their own privacy practices and policies. Avant Garde does not control the independent privacy practices of unaffiliated third-party transportation companies.
 

8. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
 
However, no website, electronic communication, database, or information system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or maintained by us.
 

9. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:
 
  • Provide transportation services
     
  • Maintain reservation and transaction records
     
  • Maintain accounting and business records
     
  • Resolve disputes
     
  • Process chargebacks or payment disputes
     
  • Enforce agreements
     
  • Meet insurance requirements
     
  • Prevent fraud
     
  • Comply with legal, tax, regulatory, and contractual obligations
     
Information that is no longer reasonably necessary may be deleted, anonymized, or retained as permitted by applicable law.
 

10. YOUR PRIVACY CHOICES

You may contact us to request information about personal information we maintain about you or to request that certain information be corrected or deleted.
 
Certain information may need to be retained for legitimate business, accounting, insurance, fraud-prevention, contractual, or legal purposes.
 
Privacy requests may be submitted to:
 
info@avantgardelimos.com
 
We may take reasonable steps to verify your identity before processing certain requests.
 
Your rights may vary depending on the state or jurisdiction in which you reside.
 

11. CHILDREN’S PRIVACY

Our website and transportation reservation services are not directed toward children under the age of 18, and we do not knowingly solicit personal information directly from children under 18 through our website.
 
Transportation may be provided to minors when arranged by a parent, guardian, school, organization, or other authorized party. Information regarding a minor may be collected when reasonably necessary to arrange or perform such transportation.
 
If you believe a child has provided personal information to us without appropriate authorization, please contact us at info@avantgardelimos.com.
 

12. THIRD-PARTY WEBSITES AND SERVICES

Our website or communications may contain links to websites or services operated by third parties.
 
We are not responsible for the privacy practices, content, security, or operation of third-party websites or services. We encourage users to review the privacy policies of third-party services they choose to use.
 

13. LEGAL DISCLOSURES

We may disclose information when we reasonably believe disclosure is necessary to:
 
  • Comply with applicable law, regulation, subpoena, court order, or other legal process
     
  • Respond to lawful requests from government or law-enforcement authorities
     
  • Protect or enforce our rights or agreements
     
  • Investigate suspected fraud or unlawful activity
     
  • Protect the safety of customers, passengers, employees, chauffeurs, or others
     

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements.
 
When changes are made, the updated Privacy Policy will be posted on our website with a revised effective date. We encourage visitors to review this Privacy Policy periodically.
 

15. CONTACT US

Questions, concerns, or requests regarding this Privacy Policy or our privacy practices may be directed to:
 
Cosmopolitan Limousine LLC
d/b/a Avant Garde Limousines, Coach & Transportation
Indianapolis, Indiana
Email: info@avantgardelimos.com
 
©️ 2026 Cosmopolitan Limousine LLC d/b/a Avant Garde Limousines, Coach & Transportation. All rights reserved.